Privacy policy.
This privacy policy sets out how Madge & Ivy uses and protects any information you give us.
We are committed to protecting your privacy. If we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.
Your access to and use of the Website are conditional upon your acceptance of and compliance with this Privacy Policy. This Policy applies to everyone, including, but not limited to, visitors, users, and others who wish to access or use the Website.
You agree to be bound by this Privacy Policy by accessing or using the Website. If you disagree with any part of the Privacy Policy, you do not have our permission to access or use the Website.
The type of personal information we collect
We currently collect and process the following information:
Name
Billing Address
Delivery Address
Email Address
How do we get personal information, and why do we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
Booking a workshop place
Signing up to our newsletter
Contacting us via our website
Visiting our website and consenting to Cookies
We also collect personal information automatically from your use of our website and online school. The data transmitted from your browser includes your IP address, the date and time of the visit, the pages accessed, the access/status/HTTP status code, your browser, your operating system and interface, and the language and version of the browser software.
Under the UK General Data Protection Regulation (UK GDPR), the legal basis for collecting and processing this personal data is:
to provide and manage your online account and courses
to communicate with you
for administrative purposes, e.g. confirmation of your order
to contact you with relevant marketing messages
to contact you with surveys
to create targeted advertising across our social media channels
to analyse the purchase history of our customers
to collect site statistics
How we store personal information
We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have established suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
We regularly review our security systems to ensure your data remains safe and secure.
With whom we share personal information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or if required by law.
We share personal information with the following categories of third parties, providing them only with the information they need to perform their function:
Agents (including credit reference agencies, credit card clearing agencies, and fraud prevention and detection agencies) that we use to process the orders you place with us
Content management systems
Data analytics providers
Email marketing vendors
Email service providers
Hosting providers
Internet service providers
Parties that need to operate the website
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You can ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure—You can ask us to erase your personal information in certain circumstances.
Your right to restriction of processing—In certain circumstances, you have the right to ask us to restrict processing your personal information.
Your right to object to processing—You have the right to object to processing your personal information in certain circumstances.
Your right to data portability—You can ask that we transfer the personal information you gave us to another organisation or you in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond.
Please contact us at madgeandivyflowers@gmail.com if you wish to make a request.
Cookies
A cookie is a small file that asks permission to be placed on your computer's hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. By gathering and remembering your preferences, the web application can tailor its applications to your needs, likes, and dislikes.
We use traffic log cookies to identify which pages are being visited. This helps us analyse web page traffic data and improve our website to tailor it to our customers' needs. We only use this information for statistical analysis, after which it is removed from the system.
Overall, cookies help us provide a better website by enabling us to monitor which pages you find useful and which you do not. A cookie does not give us access to your computer or any personal information about you other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser to decline them if you wish. However, this may prevent you from fully taking advantage of the website.
Marketing
We periodically send you email newsletters or promotional emails.
You can opt out of marketing emails by following the unsubscribe process included in the email you received or by emailing us at madgeandivyflowers@gmail.com
Contact us
You may request details of personal information we hold about you under the Data Protection Act 1998. If you believe any information we hold is incorrect or incomplete, please write to or email us, and we will promptly correct any inaccurate information.
If you have any questions or comments regarding this Privacy Policy, you can contact us using the following details:
Madge & Ivy Flowers, Hill Farm, Common, Berkhamstead HP4 1LS
Effective as of 13 September, 2024